Owner FAQs

We manage single-family homes, multi-family homes, apartment buildings and commercial spaces. No matter your property type, we have the experience and skills needed to manage it successfully.

We proudly serve the following areas: Salem City, Roanoke City and County, Vinton, Danville City, Pittsylvania County, Martinsville City, Henry County, Franklin County, Bedford County, Lynchburg City, Botetourt County, Montgomery County, Pulaski County, Giles County, Smyth County, Tazewell County, and nearby towns such as Blacksburg, Christiansburg, Radford, Floyd, Rocky Mount, Moneta, Union Hall, Penhook, Wytheville, Abingdon, Richlands and Bluefield.

We offer full-service property management. This includes marketing, tenant screening, leasing, rent collection, maintenance coordination, inspections, financial reporting and more. We manage daily operations, so you can gain peace of mind.

First, we determine the right rental price that maximizes income while reducing vacancy.

Then, we use professional photos, strong descriptions and video tours to market your rental properties. We distribute listings online, as well as use traditional marketing methods to attract qualified tenants quickly. Our goal is to minimize the amount of time your property sits vacant.

Our tenant screening process includes credit and background checks, income verification, employment confirmation, rental history review and more. This ensures we find high-quality tenants who pay rent on time and respect the terms of the lease agreement.

Tenants pay their rent online through a secure online payment portal. Due dates are clear and we review all rent-related lease terms with the tenants to avoid confusion. We also implement late fees, which discourages late payments.

Once rent is collected, the funds are deposited directly into your account.

If rent is late, we issue notices and follow the required legal procedures. If an eviction becomes necessary, we coordinate the process, so you never have to worry about the legal troubles. Note that the need for an eviction is extremely rare thanks to our tenant screening process.

Tenants submit maintenance requests online, and then we coordinate repairs with licensed, insured and vetted vendors. We also prioritize preventative maintenance to protect your property, offer 24/7 emergency maintenance services to protect tenant safety and prevent property damage, and conduct move-in, move-out and routine inspections to monitor property condition.

Security deposits are collected, held, and returned in accordance with all local and provincial regulations.

We complete detailed inspection at move-in with written reports and photos to clearly document property conditions. Then, at move-out, we conduct another inspection to assess property condition. This allows for well-documented deductions when damages exceed normal wear and tear.

The owner determines pet policies. When pets are permitted, we implement a structured pet screening process and enforce pet-related deposits, fees and lease terms.

This helps reduce potential damage and protects the condition and value of the property, while keeping your tenants happy.

We handle tenant disputes professionally and promptly. When an issue arises, we listen to all parties involved, document any concerns and communicate clear expectations to reach a fair resolution. When necessary, we enforce lease terms to prevent issues from escalating.

Our goal is to resolve disputes quickly to protect your interests and maintain a respectful living environment.

You can find leases, statements, invoices, inspection reports and notices securely stored and accessible through the owner portal. Here, you can also find year-end financial summaries and tax documents to support accountant and tax preparation needs.

Yes. We review market conditions, tenant payment history and property performance, and then, we recommend renewal pricing that balances income growth with tenant retention.

We always strive for renewals as they reduce vacancy, marketing costs and property wear and tear that’s caused by frequent turnovers. When renewals make sense, we handle negotiations, documentation and execution to ensure a smooth transition.

Absolutely! All rent adjustments are handled in compliance with local regulations, notice requirements and lease terms. We monitor local rental market trends and suggest appropriate rent increases.

Our goal is to increase revenue, while still maintaining tenant satisfaction and minimizing turnover. This helps you achieve sustainable growth over time.

At Hometown Holdings, LLC, we’re a comprehensive property management company that’s been serving Virginia property owners since 2015. As one of the Valley’s most trusted property management companies, we’re dedicated to providing superior services that consistently exceed your expectations. Our team has extensive experience in managing landlord-tenant relations and all aspects of property management.

We provide owners with timely updates through email and phone, as well as through our secure online owner portal. The owner portal provides 24/7 access to financial reports, documents and maintenance updates, making it the best way to stay informed about your investment without needing to manage daily operations yourself.

You can also always reach out to us at 540-777-3711 or at propertyinfo@hthproperties.com if you need support or have further questions.

To get started, contact our team for a consultation. We’ll review your property, explain our process and guide you through a smooth onboarding. Call us at 540-777-3711 or send us an email at propertyinfo@hthproperties.com for more.