Protected: techs

Service Tech Paycheck/Time UPDATE. — posted 12/22/2022

NORMAL > Service Techs will be paid on the 1st and 15th after 2pm.
SPECIAL > When the 1st or 15th falls on a Saturday, the following change will be made:
Details of time calculations are as follows:
-For the 15th, your time will be calculated from 1st-13th and payday will be the 14th after 2pm.
-For the 1st, your time will be calculated from the 14th – last day of the month

rmSERVICE APP – Uploading Service Issue Images – posted : 2/21/21
Starting 2/22/21, please upload an image of the finished items in the service issue within the Service App.

Below are instructions for uploading images into rmService

♦ Open the Service Issue and scroll down until HISTORY/NOTES is visible and click ( + ).
♦ then click the ( + ) next to Attachments
♦ then click the  ( + )  at the bottom right to bring up the next menu.  Select either from GALLERY (if you’ve already taken the image) or from CAMERA (if you’re taking the image.
♦ if from GALLERY, select the CIRCLE to tag the image(s), then click the ARROW once all desired images have been chosen.
♦ you’ll then see the image(s) uploaded.  you can add more by clicking ( + ) or click BACK if finished uploading.  you may also add a note if desired and you’ll see the line item for an added image(s) under HISTORY/NOTES.
♦ choose SUBMIT to save the Service Issue.

rmAppSuite PRO – posted : 5/1/20

Please download the new rmAppSuite PRO and begin using it as soon as possible.  Ensure you have no ‘Issues with Unsaved Changes’ before doing so.  You will loose any filters you’ve setup but they can be easily added back and I’ll be glad to assist, if needed.  The new PRO version has a lot of new features and will be only app we use going forward.

If you do not have your original password, please get with me to setup a new one.
-When signing in the first time–CORP ID is hth

New Features
-swipe right on an issue and a DIRECTIONS button allows you to quickly map a travel route.  also by clicking on the blue address when issue is expanded will map a travel route.
-swipe left on an issue allows you to TXT or Call a tenant.  Use of TXTing will not show your personal number but calling still will.
-clicking the view menu (the 3 stacked dots) allows different view.  SMALL view is suggested
-colors are now used for _HIGH, MED, zLOW issues too
-double box full screen – in the right corner beside the Description and Resolution fields, there are double boxes.  This will allow you to view the full Description or full Resolution fields.  You may also scroll up and down inside the existing boxes.

IMPORTANT INFORMATION

YOU MUST GO INTO EDIT mode to:
–1) ADD TIME.  Scroll to the bottom to find the HOURS.  You will now simply click the plus (+) sign and add your hours worked on that job that day.  We work on 15 min increments.  The APP will calculate your total time.  Insert your time at any time you stop working on that job.
>>example — if you work 1 hour on a job and decide to take lunch, insert 1 hour then take your lunch break.  then you come back and work 2 hours, insert the 2 hours.  the total hours for that job is now 3 hours.
–2) Change STATUS.
–3) It’s suggested to always go to EDIT Mode when inserting anything in the issue.

SUBMIT vs. SAVE — Use SUBMIT like you would for SAVE

Slanted Menu (3 lines all left aligned) – use this to set SORT OPTIONS.  set them to OPENED DATE with the arrow pointing UP is suggested.  This allows all issues to sort by oldest to newest.  _HIGH priority (RED) issues appear in order received.  Please focus on RED issues first but resolve some BLUE issues as well.

rmSERVICE APP – PO #s – posted : 4/20/20

♦ when purchasing items, use the address/unit for the PO.  Please always include the UNIT number if the issue is an apartment.

♦ when in rmSERVICE, navigate to the LINKS at the bottom of the issue.  The BOLD line in the UNIT section is the best system to use.  (example – 2114 Windsor Ave – Unit 8 can be submitted as 2114wind-8.)

rmSERVICE APP – Needs OA Review STATUS – posted : 12/24/2019

♦ Needs OA Review STATUS is used for letting the OA (Property Manager) know about an issue that needs review before a resolution can be obtained.  An example would be a No Heat call and after diagnostics, an entire replacement of the unit is needed.  This issue would need to be reviewed by the OA and obtain Owner approval before continuing.

♦ Technicians : When updating an issue to Needs OA Review STATUS, also assign the issue to the OA (found in the UDF tab) to send an alert to that OA.  For issues when the OA is JASON, always assign to JAMES.  JASONC,  KEVIN, and MATT are the other OAs.

♦ Please ensure you’ve input your time and any other helpful information in the resolution field before changing the Assigned field and SUBMIT.  Once SUBMIT is chosen, the issue will not appear on your list and be transferred to the OAs list.

♦ OAs – when a decision is made, change status back to NEW and ASSIGN back to the Technician.  This will alert the Technician so work can continue.

rmSERVICE APP – Issue Statuses – posted : 5/10/2019

♦ some issues are marked _HIGH for various reasons.  When an issue is marked _HIGH, please try to address ASAP and work them by oldest date first.  This may mean putting an issue you’re currently working on hold, especially if the property you’re working on is a vacant one.  We understand this may be inconvenient, but some tenant issues need to be addressed immediately.

♦ please review the Description of each issue before changing it to Work In Progress.  There may have been updates to that issue after your initial review when the issue was assigned.

♦ if you cannot complete an issue and we need to escalate an issue to another vendor, please mark as Unresolved and list in the resolution what cannot be completed.  This will notify the OA to assign an issue to an External Vendor.

payroll – Tech Time Submissions – posted : 3/1/2019

Normal pay day (1st or 15th falls on normal business day)
♦ enter your time until 11:59pm on last day of the month and 14th
♦ pick up checks after 2 pm

Special pay day (1st or 15th falls on Saturday or holiday)
♦ times need to be entered by 12pm on last day of the month and 14th and NOTHING entered into the rmService hours field after 12pm – keep track of time in the resolution field and enter that time after 12:01am the following day
♦ pick up checks after 4pm on last day of the month and 14th – cannot cash until next day

Special pay day (1st or 15th falls on Sunday)
♦ enter your time until 11:59pm on last day of the month and 14th
♦ pick up pay checks after 2 pm on 2nd and 16th

rmSERVICE APP – Contacting Tenants – posted : 3/1/2019

♦ When contacting Tenants, always leave a message if you can and/or TXT to have backup that you’ve tried to contact them.  Document in resolution the  time/date of contact of contact
♦ After 3 unsuccessful attempts, please choose UNRESOLVED for status and consider it completed.

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