ADDING IMAGES to a Service Issue

♦ Open the Service Issue and scroll down until HISTORY/NOTES is visible and click ( + ).
♦ then click the ( + ) next to Attachments
♦ then click the  ( + )  at the bottom right to bring up the next menu.  Select either from GALLERY (if you’ve already taken the image) or from CAMERA (if you’re taking the image.
♦ if from GALLERY, select the CIRCLE to tag the image(s), then click the ARROW once all desired images have been chosen.
♦ you’ll then see the image(s) uploaded.  you can add more by clicking ( + ) or click BACK if finished uploading.  you may also add a note if desired and you’ll see the line item for an added image(s) under HISTORY/NOTES.
♦ choose SUBMIT to save the Service Issue.

USER DEFINED FIELDS – {located at the bottom of the Service Issue}

♦ OA – first point of contact regarding details of the issue
♦ ACCESS – if populated, shows tenant requested info
♦ PETS – loosely used field and does not always reflect if pets are present or not
♦ LockboxCode – some properties have an onsite lockbox which usually contains keys for access (owner dependent).  Access code should be provided here
♦ IssueID – [OFFICE USE ONLY]

EDIT MODE – used for any modifications to the Service Issue:

♦ TITLE – if desired when scheduling with tenants, use this field to insert a time/date of appointment AT THE END of original title.  This will assist you simply by scrolling through your list to see the info inserted.  Please remove the time/date before resolving the issue.
♦ DESCRIPTION – scope of work to be resolved.  some issues detail more than fits in the small screen seen.  you can use the double box to expand the box or scroll within the box
♦ RESOLUTION – clear, concise resolutions are ALWAYS required.
= Good Example > shower manifold replaced, KIT sink drain repaired, 3 outlets changed.
= Bad Example > all complete OR done.
= [this field can also be used for materials lists or other info to help you.  Just be sure to delete and leave a clear, concise resolution before updating Status to Resolved]
♦ STATUS – update accordingly (work in progress, parts on order, resolved, etc.)
= Resolved Issues will stay on your list but will be removed once it has been charged to the Owner
♦ CATEGORY – [OFFICE USE ONLY]
♦ ASSIGNED TO – only needs updating when assigning back to the OA – [usually for a NEEDS OA REVIEW issue]
♦ PRIORITY – lists severity of the issue
♦ PROJECT – [not used]
♦ VENDOR – [used by OAs only]
♦ OPENED – provides date/time of Service Issue creation
♦ DUE – [sometimes used by OAs for your time frame of completion]
♦ SCHEDULED –  [not used]
♦ HOURS – Adding your time
= Ensure time is added to the Service Issue immediately -during Work in Progress and/or after completion/Resolved.  DO NOT wait days to enter because payroll is processed on various dates depending on Business Hours.
= Scroll to the bottom while in EDIT to find the HOURS field.  You will then click the plus (+) sign and add your hours and minutes in the separate fields provided.
= We pay on 15 min increments.  The APP will calculate your total time.  Always insert the hours/minutes at any time you stop working on that job/service issue.
>>example — if you work 1 hour on a job and decide to take lunch, insert 1 hour and hit SUBMIT.  Upon return, you work 2 more hours; insert those 2 hours and hit SUBMIT.  the total hours for that job is now 3 hours.

General DO’s / DON’Ts

DO

♦ communicate with the Service Issue OA on ANY uncertainty or escalation of the issue VIA TXT or Phone Call
♦ make repairs with proper tools/materials
♦ treat each service issue as it’s own individual job regarding time and materials.  each issue may have a different property owner.
♦ [ongoing list – suggestions welcome]

DON’T

♦ use corrugated drain pipes.  always use straight pipe when finishing drain lines.
♦ use excessive spray foam and avoid when possible
♦ use the CheckIn Feature within the APP
♦ purchase power tools or other personal items on ANY Hometown Holdings account
♦ [ongoing list – suggestions welcome]